Storage New Southgate Terms and Conditions

These Terms and Conditions set out the basis on which Storage New Southgate provides storage and related removal services. By making a booking, placing items into storage or instructing us to carry out any associated removal or transport work, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the individual or organisation entering into an agreement for storage or removal services with Storage New Southgate.

Services means any storage, removal, packing, loading, unloading, transport or related services provided by Storage New Southgate.

Agreement means the contract between Storage New Southgate and the Customer incorporating these Terms and Conditions and any written quotation or confirmation of booking.

Goods means the items, belongings, furniture, boxes, equipment or other property entrusted to Storage New Southgate for storage or removal.

Storage Facility means any premises, unit, container or other location used by Storage New Southgate to store Goods.

2. Scope of Services

Storage New Southgate provides storage services and associated removal and transport services for domestic and commercial customers. The exact scope of the Services, including storage unit size, duration, access arrangements, and any removal or packing work, will be agreed at the time of booking and confirmed in writing where applicable.

Any quotations or descriptions of services are provided in good faith based on the information supplied by the Customer. It is the Customer's responsibility to ensure that information about the volume, nature and access conditions of the Goods and premises is accurate and complete.

3. Booking Process

Bookings for storage or removal services may be made by the Customer in writing or by other agreed means. A booking is only confirmed when Storage New Southgate has accepted the request and the Customer has complied with any requirements for deposits or advance payments specified at the time of booking.

Storage New Southgate reserves the right to decline any booking request at its discretion. Availability of particular storage units, dates or time slots for removals is not guaranteed until confirmed.

Before the Services commence, the Customer may be asked to provide identification and other details, such as name, address and proof of authority if acting on behalf of a company or another party. Storage New Southgate may refuse to proceed with the Services if satisfactory identification or authority is not provided.

4. Quotations and Charges

Quotations for storage and removal services are usually based on information provided by the Customer, including location, access conditions, parking arrangements, the volume and nature of Goods, and any specific handling requirements. Quotations are normally valid for a limited period specified at the time of issue.

If the information supplied by the Customer is inaccurate or incomplete, or if circumstances on the day differ significantly from those advised, Storage New Southgate may adjust the charges to reflect the additional time, labour, equipment or travel required.

Charges for ongoing storage are usually calculated on a weekly or monthly basis and are payable in advance. Storage New Southgate may vary its storage charges from time to time by giving reasonable notice in writing. Any such changes will apply from the date stated in the notice for future periods of storage.

5. Payments

Payment terms will be specified at the time of booking or on the invoice. Unless otherwise agreed, removal services must be paid for in full on or before the day of the move, and storage fees must be paid in advance for each billing period.

Payment methods will be communicated to the Customer and may include card payments, bank transfers or other accepted forms of payment. Cash payments may be refused at the discretion of Storage New Southgate.

If payment is not received by the due date, Storage New Southgate may charge interest on the overdue amount at a reasonable rate until payment is made in full. Storage New Southgate may also withhold or suspend Services, restrict access to the Storage Facility, or exercise a lien over the Goods in accordance with these Terms and Conditions.

6. Deposits and Security

Storage New Southgate may require a deposit as security against damage, unpaid charges or other liabilities. The amount and conditions relating to any deposit will be advised at the time of booking. Subject to deductions for any sums properly due to Storage New Southgate under the Agreement, a deposit will normally be refundable at the end of the storage period or on completion of the Services.

Storage New Southgate may also exercise a lien over the Goods, meaning it may retain possession of the Goods until all sums due under the Agreement, including fees, charges, interest and costs, have been paid in full. If outstanding amounts remain unpaid after reasonable notice, Storage New Southgate may sell or dispose of some or all of the Goods and apply the proceeds towards the amounts due, accounting to the Customer for any balance.

7. Cancellations and Amendments

The Customer may cancel or amend a booking by giving notice to Storage New Southgate. Any right to a refund or obligation to pay cancellation charges will depend on the notice period and the nature of the Services booked.

For removals, if the Customer cancels or significantly alters the booking with short notice, Storage New Southgate may charge a cancellation fee to cover costs incurred, including labour allocation and loss of opportunity to undertake other work. The applicable notice periods and charges will be specified at or before the time of booking.

For storage services, if the Customer wishes to terminate the storage Agreement, reasonable notice must be given as set out in the storage contract. Storage fees already paid for periods after the effective termination date may be refunded at the discretion of Storage New Southgate, less any applicable charges.

Storage New Southgate may cancel a booking or terminate the Agreement where the Customer is in breach of these Terms and Conditions, has provided misleading information, fails to make payment when due, or where Storage New Southgate is unable to carry out the Services due to circumstances beyond its reasonable control.

8. Customer Responsibilities

The Customer is responsible for ensuring that:

The Goods are suitable for storage and transport and are properly packed where necessary.

All Goods are accurately described and do not include any prohibited or dangerous items.

Access is available at the agreed times to both the collection and delivery addresses, and to the Storage Facility if applicable.

Parking arrangements are in place where required, including any permits or permissions.

Any fragile or high-value items are clearly identified and appropriately protected.

The Customer or their authorised representative is present at the time of collection and delivery to direct operations and sign any relevant documentation.

Failure by the Customer to fulfil these responsibilities may result in additional charges, delays, or refusal to carry out some or all of the Services.

9. Prohibited Goods and Waste Regulations

The Customer must not store or present for removal any items that are hazardous, illegal, or otherwise unsuitable, including but not limited to explosives, flammable materials, compressed gases, chemicals, toxic substances, perishable goods, live animals, plants, firearms, ammunition, or any item that emits fumes or odours.

Storage New Southgate does not provide a waste disposal service unless expressly agreed in writing. The Customer must not place any waste, rubbish, or unwanted items in the Storage Facility or in vehicles or areas designated for removal services, except where a specific arrangement has been made for disposal in compliance with applicable waste regulations.

Where Storage New Southgate agrees to remove or dispose of items, the Customer warrants that the items can lawfully be disposed of and that no environmental, health or safety regulations will be breached. Any additional costs or penalties arising from the Customer's failure to comply with waste or environmental regulations will be the responsibility of the Customer.

10. Access to Stored Goods

Access arrangements to the Storage Facility will be agreed at the start of the storage period. Access may be subject to specified hours, reasonable notice, and security procedures.

Storage New Southgate may temporarily restrict access for maintenance, safety or operational reasons, or in the event of non-payment or suspected breach of these Terms and Conditions. Where possible, advance notice of any planned restriction will be given.

Only the Customer or authorised representatives will be permitted access to the Goods. Storage New Southgate may require proof of identity or authority before allowing entry.

11. Liability and Insurance

Storage New Southgate will exercise reasonable care in handling, storing and transporting the Goods. However, the Customer accepts that there are inherent risks associated with removal and storage activities.

Unless otherwise agreed in writing, Storage New Southgate's liability for loss of or damage to Goods arising from its negligence or breach of duty will be limited to a reasonable amount per item or per consignment, subject to an overall cap. Details of any applicable limits will be provided on request or set out in the quotation or Agreement.

Storage New Southgate will not be liable for loss or damage arising from circumstances beyond its reasonable control, including but not limited to acts of nature, fire, flood, adverse weather, war, terrorism, civil unrest, industrial action, or inability to gain access despite taking reasonable steps.

Storage New Southgate will not be liable for loss of or damage to prohibited items, or for deterioration of perishable goods, or for any loss that arises from the inherent nature or defects of the Goods. Indirect or consequential losses, such as loss of profits, business interruption or emotional distress, are excluded to the fullest extent permitted by law.

The Customer is strongly advised to obtain adequate insurance cover for the full value of the Goods for the duration of removal and storage. Where Storage New Southgate offers optional insurance, this will be subject to separate terms and conditions.

12. Claims and Notice of Loss or Damage

Any visible loss of or damage to Goods should be noted at the time of delivery or when access is next taken to the Goods. The Customer must notify Storage New Southgate in writing of any claim as soon as reasonably practicable, and in any event within a reasonable period after becoming aware of the issue.

The Customer must provide sufficient details and evidence of the loss or damage, including descriptions, photographs and proof of value where appropriate. Storage New Southgate may inspect the Goods and the storage or delivery location as part of investigating the claim.

13. Termination of Storage

Either party may terminate the storage Agreement by giving the notice specified in the storage contract or, if no period is stated, by giving reasonable notice.

On termination, the Customer must remove all Goods from the Storage Facility and pay all outstanding charges. If the Customer fails to remove the Goods by the termination date, Storage New Southgate may continue to charge for storage, exercise a lien over the Goods, or ultimately sell or dispose of the Goods in accordance with these Terms and Conditions and applicable law.

14. Data Protection and Confidentiality

Storage New Southgate will handle personal data provided by the Customer in accordance with applicable data protection laws. Personal data will be used for the purposes of managing the Agreement, providing the Services, taking payment, and complying with legal obligations.

Storage New Southgate will take reasonable steps to protect personal data and will not sell or disclose it to third parties except where necessary to provide the Services, where required by law, or with the Customer's consent.

15. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Services or the Agreement shall be governed by and construed in accordance with the law of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any failure or delay by Storage New Southgate in exercising any right or remedy shall not constitute a waiver of that or any other right or remedy.

These Terms and Conditions, together with any quotation or written confirmation of booking, constitute the entire agreement between the Customer and Storage New Southgate in relation to the Services and supersede any prior understandings or representations.

Storage New Southgate may update or amend these Terms and Conditions from time to time. The version in force at the time of booking or renewal of storage will apply to the relevant Services.